General Terms and Conditions (GTC) for the Webshop of the Iyengar Yoga Switzerland Association

1. Scope of Application

These General Terms and Conditions (GTC) govern the contractual relationship between the Iyengar Yoga Switzerland Association, based in Bern (hereinafter referred to as “provider”, “we” or “Association XY”), and the customers (hereinafter referred to as “customer” or “you”) for all products and services offered through our webshop at www.iyengar.ch/shop.

2. Provider

2.1 The webshop is operated by the Iyengar Yoga Switzerland Association, an association pursuant to Art. 60 et seq. of the Swiss Civil Code (ZGB), based in Bern.

2.2 The association’s address is: Iyengar Yoga Schweiz, c/o Bettina Ledesma, Höhenstrasse 60, 8127 Forch. Email: info@iyengar.ch.

3. Products and Services Offered

3.1 The Iyengar Yoga webshop may offer the following products:

Event tickets for events organized and held by Iyengar Yoga Switzerland.

Physical goods, in particular items such as T-shirts, posters, yoga accessories, and other products related to the association’s events and activities.

3.2 Product descriptions in the webshop are provided to the best of our knowledge and belief.

Color deviations or minor design differences are possible.

4. Conclusion of Contract

4.1 The presentation of products and tickets in the webshop does not constitute a legally binding offer but rather an invitation to submit an offer. By completing the purchase process (order) in the webshop (including payment), the customer submits an offer to conclude a contract, which the provider may accept.

4.2 A contract is only concluded once the provider accepts this offer, typically by order confirmation via email or delivery of the ordered goods or dispatch of the ticket.

4.3 The customer confirms that they are at least 18 years old and fully legally competent.

5. Prices and Payment

5.1 All prices are in Swiss francs (CHF) and include statutory VAT (if applicable). Shipping costs are shown separately.

5.2 Payment is due immediately upon the customer submitting the offer (completion of the purchase process). In some cases, delivery against invoice may be possible; however, there is no entitlement to this option.

5.3 The provider reserves the right to withdraw from the contract and cancel the order if payment is not made on time.

6. Delivery and Shipping (Fulfillment by the Provider)

6.1 Tickets are generally sent digitally via email or made available for download.

6.2 Physical goods are delivered to the address provided by the customer. Delivery times vary depending on the product and shipping method. The provider makes no guarantees regarding delivery times.

6.3 If a product is unavailable, the customer will be informed and may cancel the order or wait for a backorder.

6.4 Delivery of physical goods is only possible to postal addresses in Switzerland.

6.5 Shipping costs are borne by the customer and are calculated and invoiced during the ordering process.

7. Returns and Right of Withdrawal

7.1 The purchase of event tickets is generally binding and non-refundable, unless the event is canceled or rescheduled (see Section 8 below). The customer is responsible for taking out cancellation insurance.

7.2 Physical products (goods) can be returned within 14 days of receipt if unused and in their original packaging. Return shipping costs are borne by the customer. The purchase price (excluding shipping fees) will be refunded within 30 days of receipt of the returned goods.

7.3 Please contact us immediately at info@iyengar.ch in case of incorrect or faulty deliveries.

8. Event Cancellation or Rescheduling

8.1 If an event is canceled, we will inform the customer as soon as possible. The purchase price will usually be refunded via the original payment method within 30 days.

8.2 If an event is rescheduled, tickets remain valid. A right to return tickets only exists if the customer can provide proof that they cannot attend the new date or under the conditions of Section 7.1 above.

8.3 The ticket price only covers access to the respective event. Additional costs such as travel, accommodation, meals, or other personal expenses are not included in the ticket price and must be borne by the customer, unless explicitly stated otherwise in the webshop.

9. Liability and Warranty

9.1 The provider is only liable for damages caused by gross negligence or intent. Liability for indirect or consequential damages is excluded.

9.2 Liability in relation to events:

The provider cannot guarantee that the announced yoga instructors or acts will actually participate in the event. If an announced instructor cannot attend due to unforeseen circumstances, efforts will be made to provide a suitable replacement, which does not entitle the customer to a partial refund of the ticket price.

If no replacement can be found, the customer will be refunded at least part of the ticket price. Further claims are excluded.

If force majeure is the reason for the cancellation or absence of the event or of an announced instructor or act, a credit for the ticket purchase price will be issued.

9.3 The provider is not liable for the execution or quality of the event but is only responsible for ticket provision.

9.4 Statutory warranty provisions apply to physical products.

9.5 Service providers for notifications and communications
We send notifications and communications with the help of specialized service providers. In particular, we use:

    • Swiss Newsletter: newsletter delivery; provider: mailXpert GmbH (Switzerland); information on data protection: Privacy Policy, Data Protection and Security.
    • Consent and objection
      You generally need to give your consent to the use of your email address and other contact details, unless such use is permitted for other legal reasons. To obtain a double-confirmed consent, we may use the “double opt-in” procedure. In this case, you will receive a message with instructions on how to confirm your subscription.
      We may record the consents obtained, including the IP address and timestamp, for evidence and security purposes. You may object at any time to receiving notifications and communications such as newsletters. By doing so, you can also object to the statistical collection of usage data for performance and reach measurement. Required notifications and communications related to our activities and operations remain reserved.

10. Data Protection

We process personal data only in accordance with the legal data protection provisions of Switzerland. Further information can be found in our privacy policy.

11. Final Provisions

11.1 Swiss law exclusively applies. The place of jurisdiction is the association’s registered office in Bern, unless mandatory statutory provisions provide otherwise.

11.2 Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.